Refund and Returns Policy
At FitbitKicks Shoes, we want you to love your purchase. If for any reason you’re not completely satisfied, we’re here to help! Please review our policy below for returns, exchanges, and refunds.
Returns
- You have 30 days from the date of delivery to return your item for a full refund or exchange.
- To be eligible for a return, your item must be:
- Unworn, unused, and in the same condition that you received it.
- In the original packaging with all tags attached.
Non-Returnable Items
- Gift cards
- Items marked as “Final Sale”
Refunds
- Once we receive and inspect your returned item, we will notify you via email.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
- If you need a different size, color, or product, please contact us at [Your Customer Service Email] to arrange an exchange.
- Exchanges are subject to availability. If the item is out of stock, you can choose a refund or exchange for a different item.
Damaged or Defective Items
- If you receive a damaged or defective item, please notify us within 7 days of receiving your order. We will provide a replacement or full refund at no additional cost.
Return Shipping
- To initiate a return, email us at supportinfo@fitbitkicks.com with your order number and the reason for return.
- You will be responsible for paying the shipping costs for returning your item unless the item is damaged or defective.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
Email: supportinfo@fitbitkicks.com